Shipping and Delivery Conditions

2. Shipping Costs

• Malta & Gozo Deliveries
  – Orders over €25: FREE delivery
  – Orders below €24.99: €3.50 delivery charge

3. Delivery Process & Requirements

• Customers will receive an SMS notification upon order dispatch
• Required information
  – Valid delivery address
  – Active contact phone number
  – Recipient must be available to receive the order
  – Specific delivery instructions (building access, floor number, etc.)

4. Payment Methods

• All prices include VAT where applicable
• Payment options:
  – Online payment
  – Cash on delivery
  – Cheque on delivery
• Important Note: Cash on delivery payments must be in cash
  (Revolut/BOV mobile payments are also accepted)

5. Order Cancellation & Stock Availability

• Only in-stock products can be added to cart
• In case of unexpected stock unavailability:
  – Customer will be notified immediately
  – Options provided:
       a) Full refund
       b) Replacement product of equal value

6. Failed Delivery Attempts

• First failed attempt: Delivery notice will be left
• Second attempt: Provided at no additional cost
• After two failed attempts:
  – Order returns to warehouse
  – Customer must contact us to arrange redelivery

7. Delivery Inspection & Quality Control

• Inspect package upon delivery
• Report any visible damage immediately
• Document damaged packages with photos before opening

8. Returns & Exchange Policy

• Notification period: Within 2 days of receiving order
• Return conditions:
  – Products must be intact
  – Original condition and packaging required
  – Opened, damaged, or soiled products will not be accepted
• Returns should be delivered to our warehouse address

Important Notes:

• Delivery times may vary during peak seasons or holidays
• Weather conditions may affect delivery schedules
• We reserve the right to modify shipping conditions with prior notice